Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the website operated by Value Holdings Limited trading as LUME Windows + Doors ("Lume", "we", "us", or "our"), an NZ-based manufacturer and supplier of aluminium windows and doors.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

3. Quote Requests

When you submit a quote request through our website:

• You warrant that all information provided is accurate, current, and complete.
• You acknowledge that quotes are estimates only and are subject to change based on final measurements, specifications, and site conditions.
• Quotes are valid for a period of 30 days from the date of issue, unless otherwise stated.
• We reserve the right to decline any quote request at our sole discretion.

4. Products and Services

All products and services offered on this website are subject to availability. We reserve the right to:

• Modify or discontinue any product or service without notice.
• Limit quantities of products or services we offer.
• Refuse any order or quote request.

Product specifications, images, and descriptions are provided for informational purposes only and may not accurately represent the exact product you receive.

5. Pricing

All prices displayed on our website are in New Zealand Dollars (NZD) and are exclusive of GST unless otherwise stated.

Prices are subject to change without notice. Final pricing will be confirmed in your written quote and may vary based on:

• Site-specific requirements and conditions.
• Final measurements and specifications.
• Market fluctuations in material costs.
• Additional services or modifications requested.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Lume or its content suppliers and is protected by New Zealand and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Lume shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the website.
• Any errors or omissions in the website content.
• Any unauthorised access to or use of our servers and/or any personal information stored therein.

8. Warranties and Guarantees

We provide warranties and guarantees in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Our products come with manufacturer warranties as specified in individual product documentation. Installation work is covered by our workmanship guarantee, details of which will be provided with your quote and contract.

9. Indemnification

You agree to indemnify, defend, and hold harmless Lume, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or relating to your use of the website or violation of these Terms.

10. Links to Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by Lume. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

You acknowledge and agree that Lume shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Effective date" at the top of this document.

Your continued use of the website after any such changes constitutes your acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us using the details below:

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